Email support
Questions, bug reports and feature requests for any of our Mac apps. This is the fastest way to reach us, and the one we recommend.
sebastian@agataresearch.comQuestions about our Mac apps, something not working, or help setting one up for your venue? Write to us — a real person reads every message and answers.
We answer every message, normally within 1–2 business days · English & Español
Questions about how something works, a problem with an app, or help setting it up for your venue — write to us and we'll answer. We reply in English and Spanish.
Questions, bug reports and feature requests for any of our Mac apps. This is the fastest way to reach us, and the one we recommend.
sebastian@agataresearch.comFor something urgent in the middle of an event or an installation, message us directly during Chilean business hours.
+56 9 4706 3277Invoices, volume licences, educational pricing and agreements for universities, integrators and rental companies.
sales@agataresearch.comFill this in and it opens a pre-written email in your mail app, addressed to our support team. Prefer to write it yourself? Use sebastian@agataresearch.com.
Email sebastian@agataresearch.com with your question. You don't need an account or a ticket number — just write to us. We normally reply within 1–2 business days, in English or Spanish.
Tell us the app name and version, your Mac model and macOS version (for example "MacBook Pro M3, macOS 15.4"), what you were doing, and what happened instead of what you expected. A screenshot or a screen recording helps a lot.
To check the version of an app, open it and choose About from its menu next to the Apple menu.
Yes, and please do. Much of what our tools can do today started as a request from a working sound engineer. Write to sebastian@agataresearch.com and describe the situation you're trying to solve, not only the feature — it usually leads to a better answer.
Purchases and subscriptions made on the App Store are handled by Apple, not by us, so refunds are requested through Apple at reportaproblem.apple.com.
If the reason is a problem with the app, please also write to us — we'd like the chance to fix it.
Subscriptions belong to your Apple Account. On your Mac, open the App Store, click your name at the bottom of the sidebar, then Account Settings — your subscriptions are listed there and can be changed or cancelled at any time.
Sí. We are based in Chile and answer in Spanish or English, whichever you prefer.
Yes. Our web-based acoustic suite runs at suite.agataresearch.com, and the full catalogue is on our main site.
We build acoustic modelling and measurement tools from Chile — for the people who actually tune the system.
Our acoustic suite running in the browser: subwoofer array prediction, line array summation, venue coverage and real-time DSP — nothing to install.
suite.agataresearch.comEvery tool we make, with what each one does and who it's for: Loika, SubArray 3D, Rayend2d, Sub Arrays 2D, Omni Line and Agata Ripple Tank.
agataresearch.com